BM Tronics Australia Pty Ltd ABN 75 615 304 820, Moonie Pty Ltd ABN 26 068 834 962, Australia Wide Tracking Services Pty Ltd ABN 36 143 868 973 (we, us, our) appreciates the importance of safeguarding your Personally Identifiable Information (PII). This Privacy Policy demonstrates our commitment to the privacy of the PII provided to us, or collected by us, during the provision of our consultancy services (Services) or during your interaction with us.

The Information We Collect:

Personally Identifiable Information (PII): is information or an opinion, whether true or not, and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.

The types of PII we may collect about you include:

  • your name;
  • your contact details, including email address, street address and/or telephone number;
  • your employer and job title;
  • your date of birth;
  • your credit card or other payment details (through our third party payment processor);
  • your preferences and/or opinions;
  • information you provide to us, including through feedback, customer surveys or otherwise;
  • details of products and services we have provided to you and/or that you have enquired about, and our response to you;
  • support requests submitted to us and our response to you;
  • your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
  • information about your access and use of our Services, including through the use of Internet cookies, your communications with our online Services, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;

Additional PII that you provide to us, directly or indirectly, through your use of our Services, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and any other PII requested by us and/or provided by you or a third party.

Sensitive Information: We do not actively request sensitive information about you. If we need to collect sensitive information about you, unless otherwise permitted by law, we will first obtain your consent and only use it as required or authorised by law.

How We Collect PII:

We collect PII in various ways, including:

  • Directly: When you sign up for our services, through the ‘contact us’ form on our website, or when you request our assistance via email, or over the telephone.
  • Indirectly: While you interact with us, such as when you use our website, in emails, over the telephone and in your online enquiries.
  • From third-parties: Such as details of your use of our website, from our analytics, cookie, and marketing providers.

Use and Disclosure of PII:

We may collect, hold, use and disclose PII for the following purposes:

  • to enable you to access and use our Services;
  • to provide our Services to you and provide support to you;
  • to contact and communicate with you about our Services;
  • for internal record keeping, administrative, invoicing and billing purposes;
  • for analytics, market research and business development;
  • for advertising and marketing;
  • to comply with our legal obligations and resolve any disputes that we may have;
  • if you have applied for employment with us, to consider your employment application;
  • if otherwise required or authorized by law.

Disclosure to Third-Parties:

We may disclose PII to:

  • third party service providers for the purpose of enabling them to provide their services;
  • our employees, contractors and/or related entities;
  • our existing or potential agents or business partners;
  • courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
  • courts, tribunals, regulatory authorities and law enforcement officers, as required or authorized by law, in connection with any actual or prospective legal proceedings or to establish, exercise or defend our legal rights;
  • third parties to collect and process data, such as Google Analytics and Facebook Pixel;
  • any other third parties as required or permitted by law.

Overseas Disclosure:

While we store PII in Australia, where we disclose your PII to the third parties listed above, these third parties may store, transfer or access PII outside of Australia.

Your Rights and Controlling Your PII:

  • Your Choice: If you provide PII to us, you understand we will collect, hold, use and disclose this information in accordance with this Privacy Policy. You do not have to provide PII to us; however, if you do not, it may affect our ability to provide our Services to you and your use of our Services.
  • Information from third parties: If we receive PII about you from a third party, we will protect it as set out in this Privacy Policy.
  • Access: You may request access to the PII that we hold about you. An administrative fee may be payable for the provision of such information.
  • Correction: If you believe that any PII we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us at info@bmtronics.com.au
  • Complaints: If you wish to make a complaint, please contact us at info@bmtronics.com.au and provide us with full details of the complaint.

Storage and Security:

We are committed to ensuring that the PII we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure PII and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

Cookies:

We may use cookies on our website from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies do not tell us your email address or other PII.

Links to other websites:

Our website may contain links to other party’s websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any PII which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments:

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current  Privacy Policy.

Contact Us:

For any questions or notices, please contact us at:

Email: info@bmtronics.com.au